Privacy Notice

This Privacy Notice explains how Jek7 collects, uses, stores, and discloses Personal Data in connection with the Services you access or use. It applies to all customers and users of the Services and governs the processing of Personal Data by Jek7 as the data controller where applicable.

Data Controller and Contact

Jek7 is the data controller responsible for your Personal Data processed in relation to the Services. You may contact our Privacy Team through the in‑app Help Center or the designated support channels available within the Services for any data protection inquiries or to exercise your rights described in this Notice.

What Personal Data We Collect

  • Identity data: name, date of birth, and any other identifiers you provide to verify your identity.
  • Contact data: email address, postal address, telephone number.
  • Account data: username, language preferences, login information (passwords are stored securely and not disclosed).
  • Financial and transaction data: payment method details (where applicable), transaction history, deposits and withdrawals, and any related verification information.
  • Gambling activity data: bets placed, games played, wagering amounts, winnings and losses, and related activity to support service delivery and responsible gambling duties.
  • Verification data: government-issued identification, proof of address, and other documents required to verify identity and assess eligibility.
  • Technical data: IP address, device type, browser, operating system, and other technical identifiers.
  • Usage data: pages visited, time spent, interactions with the Services, and performance data.
  • Marketing data: preferences and consent for receiving marketing communications.
  • Communications data: correspondence with support channels, feedback, and reports of issues or concerns.

How We Collect Personal Data

We collect Personal Data directly from you when you register for an account, make transactions, or communicate with us. We also collect data automatically through your use of the Services (e.g., logs and analytics), and from third-party providers (e.g., payment processors, identity verification services, and anti-fraud services) as necessary to fulfill the purposes described herein. Data pertaining to your interactions and transactions may be shared with and processed by our affiliated entities, service providers, and auditors under data processing agreements.

Purposes and Legal Bases for Processing

  • To provide and administer the Services: necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract. Legal basis: Contractual necessity.
  • To verify identity and comply with regulatory obligations: AML, KYC, gaming regulations, and fraud prevention. Legal basis: Legal obligation.
  • To ensure security and protect rights: detecting and preventing fraud, abuse, and other risks. Legal basis: Legitimate interests in safeguarding our systems and users.
  • To process payments and manage transactions: payment processing and settlement. Legal basis: Contractual necessity and legal obligation.
  • To communicate with you and provide customer support: handling inquiries, resolving issues, and maintaining account integrity. Legal basis: Contractual necessity and legitimate interests.
  • To analyze and improve the Services and develop new products: internal analytics, testing, and research. Legal basis: Legitimate interests (business development) and, where required, consent.
  • To conduct marketing activities: with consent or where legitimate interests do not override your rights. You may withdraw consent or opt out at any time. Legal basis: Consent or legitimate interests.
  • To support responsible gaming: monitoring for risk indicators and applying safeguards. Legal basis: Regulatory/legal obligation and legitimate interests.

Automated Processing and Profiling

We may perform automated processing, including risk assessment and behavioral analytics, to identify potential fraud, underage access, or problem gambling indicators. Such processing is used to inform human decisions and does not result in binding decisions affecting you without human review, except where required by applicable law.

Retention Period

We retain Personal Data for as long as necessary to fulfill the purposes described above and to comply with legal obligations. In general, data related to active accounts is retained for the duration of the relationship plus a minimum period of five (5) years after account termination or as long as required by applicable law, whichever is longer. Some data may be retained longer to satisfy regulatory, legal, or enforcement obligations.

How We Protect Personal Data

We implement technical and organizational measures to protect Personal Data, including but not limited to:

  • Encryption of data in transit and at rest using industry-standard protocols (e.g., TLS, strong encryption for stored data).
  • Access controls restricted to personnel with a legitimate business need.
  • Regular security assessments, incident response planning, and breach notification procedures.
  • Secure development practices and ongoing monitoring of systems and networks.

Sharing Personal Data with Third Parties

Your Personal Data may be shared with service providers (e.g., payment processors, identity verification, fraud prevention, hosting and IT services) and with affiliates as necessary to deliver the Services. Such recipients are bound by data protection obligations and may only process Personal Data for specified purposes. We may also disclose Personal Data as required by law or to protect our rights, safety, and the safety of others, or in connection with a corporate transaction or restructuring, subject to appropriate contractual protections.

International Transfers

We may transfer Personal Data to jurisdictions outside your country. When transferring data to jurisdictions that do not provide an equivalent level of data protection, we implement safeguards such as standard contractual clauses and other legally recognized transfer mechanisms to protect the data and ensure compliance with applicable laws.

Your Rights

You may exercise the following rights in relation to your Personal Data where permitted by law:

  • Right of access: obtain a copy of your Personal Data.
  • Right to rectification: request corrections to inaccurate or incomplete data.
  • Right to erasure: request deletion of your Personal Data under certain conditions.
  • Right to restriction of processing: request limits on processing in certain circumstances.
  • Right to data portability: receive your data in a structured, machine-readable format and transfer to another controller where feasible.
  • Right to object: object to processing based on legitimate interests or for direct marketing, where applicable.
  • Right to withdraw consent: withdraw consent without affecting the lawfulness of processing based on consent before withdrawal.
  • Right to lodge a complaint: complain to a supervisory authority if you believe your data rights are violated.

To exercise these rights, contact our Privacy Team through the in‑app Help Center or the available support channels. We will respond within applicable statutory timeframes and explain any lawful basis for processing that cannot be changed by your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, analyze usage, and offer relevant content. There are strictly necessary cookies essential for the functioning of the Services, and optional cookies for analytics and marketing. You may manage cookie preferences through your browser settings or in‑app controls, where available. If you choose to decline certain cookies, some features of the Services may be unavailable or function differently.

Children's Privacy

The Services are not intended for individuals under eighteen (18) years of age. We do not knowingly collect Personal Data from minors. If we become aware that a minor has provided Personal Data, we will take steps to remove such data promptly.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When updates are made, we will revise the “Effective Date” and, where required, provide notice through the Services or other appropriate channels. Your continued use of the Services after any changes constitutes acceptance of the revised Privacy Notice.

How to Exercise Your Rights and Contact Us

If you have questions about this Privacy Notice or wish to exercise any of your rights, please use the in‑app Help Center or reach our Privacy Team via the support channels available in the Services. When contacting us, provide sufficient detail to identify your account and the data concerned.